Our Commitment

“We are committed to providing our residents with a safe, respectful and caring environment in which their wants and needs are met, and in which we are able to promote our ethos of dignity and wellbeing that enhances life and enjoyment of the surroundings and the environment.”

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Service User Guide

Statement of Purpose

Principles of Care

Residents are encouraged and assisted to pursue their own interests and to participate in social activities and outings if they wish. We aim to exhibit a high professional standard of care at all times and to act in such a manner as to justify trust and confidence.
The objectives for care provision at The Manor House are designed to help us and guide us to achieve the stated aims. There are numerous objectives and include the following grouped under the headings of 'privacy and dignity', 'independence and choice', 'security' and 'fulfilment':
 

Aims & Objectives

 
At The Manor House we aim to provide individual care in a comfortable, safe and cheerful environment where residents' individuality, privacy, dignity and freedom are respected.
 
Residents are encouraged and assisted to pursue their own interests and to participate in social activities and outings if they wish. We aim to exhibit a high professional standard of care at all times and to act in such a manner as to justify trust and confidence.

The objectives for care provision at The Manor House are designed to help us and guide us to achieve the stated aims. There are numerous objectives and include the following grouped under the headings of 'privacy and dignity', 'independence and choice', 'security' and 'fulfilment':

 

Privacy & Dignity

Privacy is a human need and right. It allows people to maintain their individuality. It plays a key role in maintaining the residents‘ dignity and their right to choose, and thereby contribute to their self-esteem. Therefore it is essential that the privacy and dignity of all residents will be respected with regard to their physical, spiritual, self-determination, cultural and psychological needs.
To give help in intimate situations as discretely as possible by ensuring that private facilities  (not open to public view, hearing or access) are available for administering to the physical needs of any resident.

 
To ensure that the spiritual needs of the resident are recognised and respected and provision made for the practice of spiritual beliefs when required. At The Manor House we encourage the residents to maintain contact with their church and its representatives. We will provide or arrange transport to attend religious services. For individuals who are either unable or unwilling to attend we will try to arrange home visitation. As part of the home life there is an optional communion service once a month.

To ensure that staff have respect for what is personal and private to residents.
To ensure that staff will always knock on the door and wait to be invited in to a residents room unless for reasons of ill health the resident is unable to answer the door.
To ensure that staff will not enter bathrooms and toilets in use by residents unless permitted to do so by the resident in order to give assistance.
To ensure that each individual has access to relevant information regarding planned care, in order for them to exercise their right to choose and act autonomously.
To ensure  that private information received about the resident remains confidential and that residents are confident that it will remain private within the relevant group of care staff, being used only to provide effective care.
To guarantee residents privacy when using the telephone, opening and reading post and communicating with friends, relatives and advisors.
To offer a range of locations around the home for residents to be alone or to be with selected others.
To provide locks on resident's storage space and bedrooms if the resident wishes.
To treat each resident as a special and valued individual.
To help residents to present themselves to others as they wish through choice of clothes, appearance or behaviour
To offer a range of activities to enable each resident to express themselves as a unique individual.
To tackle any stigma that a resident may experience through age, disability or status.
To compensate for the effect of disabilities which may effect the resident's appearance or ability to communicate, mobilise or physically function.
To help residents to furnish, equip and use their rooms as they wish.
 

Independence and Choice

One of the primary features of care at The Manor House is the implicit recognition and nurturing of the potential in each individual. Our care planning emphasizes the resident‘s potential to manage their own lives as independ  ently as possible and to exercise their freedom of choice.

For example: 
To maximise the abilities that the residents retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.
To provide as tactfully as possible human or technical assistance when required.
To assist residents to take reasonable and considered risks.
To promote possibilities for residents to establish and retain contacts beyond the home.
To NOT use any form of restraint on residents except in an emergency situation when it is essential for their own safety or the safety of others.
To encourage residents to have access to and contribute to the records of their own care.

To provide a foodservice which enable residents as far as possible to decide for themselves where, when and with whom they consume food and drink of their choice

To offer residents a wide range of leisure activities from which to choose. For example there are cards, games, bingo and quizzes on a regular basis. Musical entertainment is provided every couple of months  by a number of visiting musicians. The staff and the owners will accompany (or push) any resident who wishes to go out into town for any reason. The proprietors regularly take a number of residents on outings. Larger group outings are arranged for special occasions.

To enable residents to manage their own time and not be dictated to by set communal timetables.

To avoid wherever possible treating residents as an homogenous group.
To respect individual, unusual or eccentric behaviour in residents.
To retain maximum flexibility in the routines of the daily life of the home.

SECURITY

To offer assistance with tasks and in situations which would otherwise be perilous for residents.
To avoid as far as possible the dangers especially common among older people, notably the risk of falling.
To protect residents from all forms of abuse and from all possible abusers.
To provide readily accessible channels for dealing with complaints by residents. 
To create an atmosphere in the home which residents experience as open, positive and inclusive

CIVIL RIGHTS

  
To ensure that residents have the opportunity to vote in elections and to brief themselves fully on the dem  ocratic options.
To preserve for residents full and equal access to all elements of the NHS.
To help residents claim all appropriate welfare benefits and social services.
To assist residents' access to public services such as libraries, further education and lifelong learning.

To facilitate any resident to make a contribution to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the home.

Fulfillment

To inform  ourselves as fully as each resident wishes about their individual histories and characteristics. 
To provide a range of leisure and recreational activities to suit the tastes and abilities of all residents and to stimulate participation.
To provide transport to take residents out for visits and shopping trips. 
To encourage and assist residents to pursue interests.
To enable residents to keep small pets as long as they are able to care for them with minimal assistance if other residents do not object.
To respond appropriately to the personal, intellectual, artistic and spiritual values of each resident.
To respect the residents' religious, ethnic and cultural diversity. 
To help the residents to maintain existing contacts and to make new liaisons, friendships, and personal or sexual relationships if they wish.
To ensure that the friends and family of each resident are accorded due respect and are welcomed into the home.

To attempt always to listen and attend promptly to any resident's desire to communicate at whatever level.
To provide opportunities for each resident to express themselves and have influence on the way their home is being run. As The Manor House is a small home with the proprietors living on site there are numerous  opportunities for expression  and discussion.
In addition, residents views are actively sought by the use of questionnaires and surveys.