Our Commitment
“We are committed to providing our
residents with a safe, respectful and caring environment
in which their wants and needs are met, and in which we
are able to promote our ethos of dignity and wellbeing
that enhances life and enjoyment of the surroundings and
the environment.”
Principles of Care

Residents are encouraged and assisted to pursue their
own interests and to participate in social activities
and outings if they wish. We aim to exhibit a high
professional standard of care at all times and to act in
such a manner as to justify trust and confidence.
The objectives for care provision at The Manor House are
designed to help us and guide us to achieve the stated
aims. There are numerous objectives and include the
following grouped under the headings of 'privacy and
dignity', 'independence and choice', 'security' and
'fulfilment':
Aims & Objectives
At The Manor House we aim to provide
individual care in a comfortable, safe and cheerful
environment where residents' individuality, privacy, dignity and
freedom are respected.
Residents are encouraged and assisted to pursue their
own interests and to participate in social activities
and outings if they
wish. We aim to exhibit a high professional standard of
care at all times and to act in such a manner as to
justify trust and confidence.
The objectives for care provision at The Manor House are
designed to help us and guide us to achieve the stated
aims. There are numerous objectives and include the
following grouped under the headings of 'privacy and
dignity', 'independence and choice', 'security' and
'fulfilment':
Privacy & Dignity
Privacy is a human need and
right. It allows people to maintain their individuality.
It plays a key role in maintaining the residents‘
dignity and their right to choose, and thereby
contribute to their self-esteem. Therefore it is essential that the privacy and dignity
of all residents will be respected with regard to their
physical, spiritual, self-determination, cultural and
psychological needs.
To give help in intimate situations as discretely as
possible by ensuring that private facilities (not
open to public
view, hearing or access) are available for administering
to the physical needs of any resident.
To ensure that the spiritual needs of the
resident are recognised and respected and provision made
for the practice
of spiritual
beliefs when required. At The Manor House we encourage
the residents to maintain contact with their church and
its representatives. We will provide or arrange
transport to attend religious services. For individuals
who are either unable or unwilling to attend we will try
to arrange home visitation. As part of the home life
there is an optional communion service once a month.
To ensure that staff have
respect for what is personal and private to residents.
To ensure that staff will always knock on the door and
wait to be invited in to a residents room unless for
reasons of ill health the resident is unable to answer
the door.
To ensure that staff will not enter bathrooms and
toilets in use by residents unless permitted to do so by
the resident in order to give assistance.
To ensure that each individual has access to relevant
information regarding planned care, in order for them to
exercise their right to choose and act autonomously.
To ensure
that private
information received about the resident remains
confidential and that residents are confident that it
will remain private within the relevant group of care
staff, being used only to provide effective care.
To guarantee residents privacy when using the telephone,
opening and reading post and communicating with friends,
relatives and advisors.
To offer a range of locations around the home for
residents to be alone or to be with selected others.
To provide locks on resident's storage space and
bedrooms if the resident wishes.
To treat each resident as a special and valued
individual.
To help residents to present themselves to others as
they wish through choice of clothes, appearance or
behaviour
To offer a range of activities to enable each resident
to express themselves as a unique individual.
To tackle any stigma that a resident may experience
through age, disability or status.
To compensate for the effect of disabilities which may
effect the resident's appearance or ability to
communicate, mobilise or physically function.
To help residents to furnish, equip and use their rooms
as they wish.
Independence and Choice
One of the primary features of care at
The Manor House is the implicit recognition and
nurturing of the potential in each individual. Our care
planning emphasizes the resident‘s potential to manage
their own lives as independ ently as possible and to exercise their
freedom of choice.
For example:
To maximise the abilities that the residents retain for
self-care, for independent interaction with others, and
for carrying out the tasks of daily living unaided.
To provide as tactfully as possible human or technical
assistance when required.
To assist
residents to take reasonable and considered risks.
To promote
possibilities for residents to establish and retain
contacts beyond the home.
To NOT use any form of restraint on residents
except in an emergency situation when it is essential
for their own safety or the safety of others.
To encourage residents to have access to and
contribute to the records of their own care.
To provide a foodservice which enable residents as far
as possible to decide for themselves where, when and
with whom they
consume food and drink of their choice
To offer residents a wide range of leisure
activities from which to choose. For example there are
cards, games, bingo and quizzes on a regular basis.
Musical entertainment is provided every couple of months by a number of visiting musicians. The
staff and the owners will accompany (or push) any
resident who wishes to go out into town for any reason.
The proprietors regularly take a number of residents on
outings. Larger group outings are arranged for special
occasions.
To enable residents to manage
their own time and not be dictated to by set communal
timetables.
To avoid wherever possible treating residents as an
homogenous group.
To respect individual, unusual or eccentric behaviour in
residents.
To retain maximum flexibility in the routines of the
daily life of the home.
SECURITY
To offer
assistance with tasks and in situations which would
otherwise be perilous for residents.
To avoid as far
as possible the dangers especially common among older
people, notably the risk of falling.
To protect residents from all
forms of abuse and from all possible abusers.
To provide readily accessible channels for dealing with
complaints by residents.
To create an atmosphere in the home which residents
experience as open, positive and inclusive
CIVIL RIGHTS
To ensure that residents have the opportunity
to vote in elections and to brief themselves fully on
the dem ocratic options.
To preserve for residents full and equal access to all
elements of the NHS.
To help residents claim all appropriate welfare benefits
and social services.
To assist residents' access to public services
such as libraries, further education and lifelong
learning.
To facilitate any resident to make a contribution to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the home.
Fulfillment
To inform ourselves as fully as each resident
wishes about their individual histories and
characteristics.
To provide a
range of leisure and recreational activities to suit the
tastes and abilities of all residents and to stimulate
participation.
To provide transport to take residents out for visits
and shopping trips.
To encourage and assist residents to pursue interests.
To enable residents to keep small pets as long as they
are able to care for them with minimal assistance if
other residents do not object.
To respond appropriately to the personal, intellectual,
artistic and spiritual values of each resident.
To respect the
residents' religious, ethnic and cultural diversity.
To help the residents to maintain existing contacts and
to make new liaisons, friendships, and personal or
sexual relationships if they wish.
To ensure that the friends and family of each resident
are accorded due respect and are welcomed into the home.
To attempt always to listen and attend promptly to
any resident's desire to communicate at whatever level.
To provide opportunities for each resident to express
themselves and have influence on the way their home is
being run. As The Manor House is a small home with the
proprietors living on site there are numerous opportunities for expression and discussion.
In addition, residents views are actively sought by the
use of
questionnaires and surveys.